FAQ Arizona Sun Products

What is Your Return Policy? 

We offer a 30-day return policy for some products purchased on our website and through the phone. If the item you received is defective or damaged, or it is the wrong item, you have 30 days to request a refund. Keep in mind that some items cannot be returned. These include custom products as well as perishable and personal care goods. Please see our Refund policy page for more information. 

How can I contact customer service? 

You may reach out to our customer service team via email ( and phone (1-800-442-4786).

Can I exchange my order for another item? 

The only way to exchange your order for another item is to return it. Once we receive your return, we inspect it. If the return is valid, you can make a separate purchase of the new item. 

How do I track my order?

Once your order has been shipped, you will receive a tracking number through email. Use the tracking number to track your order. 

Do you offer free shipping? 

Yes, we offer free standard shipping on orders over $75. This offer will be applied after entering our coupon or promo code on the shopping cart page. Our free shipping is only available to customers within the continental US only. This offer is not valid in Taiwan, Canada, and Europe. For more details, please visit our Arizona Sun “Free Shipping” page. 

What payment methods do you accept? 

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal. 

How long does shipping take? 

Shipping times depend on your location and the shipping method you selected at checkout. You may also utilize our overnight shipping by calling us at 1-800-442-4786. 

Can I cancel or modify my order? 

If your order has not yet been shipped, you may cancel or modify it. Please contact us as soon as possible to make changes: 1-800-442-4786

Do you offer international shipping? 

Yes, we offer international shipping. Please contact us to know more about our shipping rates and delivery times. 

How do I know if a product is in stock? 

All products on our website are in stock unless otherwise indicated. If a product is out of stock, it will be indicated on the product page. 

How can I leave a review for a product? 

After purchasing a product, you will receive an email inviting you to leave a review. You can also leave a review on the product page on our website. We welcome all feedback from our verified customers. You can also follow us on Twitter, Facebook, Pinterest, and Instagram to get updates on our products, deals, and more. 

What is the best way to apply Arizona Sun aloe vera sunscreen? 

Apply a generous amount of aloe vera sunscreen to all exposed areas of skin at least 25 minutes before sun exposure. Reapply every two hours you are in the sun. If you are sweating or swimming, we recommend you apply it more often. 

Is it safe to use Arizona Sun aloe vera sunscreen every day? 

Yes, it is safe to use it every day. It contains a unique blend of native Arizona cacti, plants, and sun protectants that may prevent sunburn, skin cancer, premature aging, and other skin damage caused by exposure to UV radiation. 

Is aloe sunburn relief the same as aloe vera sunscreen? 

They are two different products, aloe sunburn relief is designed to soothe and heal sunburned skin. Aloe sunscreen, on the other hand, protects the skin from exposure to UVA/UVB ultraviolet rays. Both products contain aloe vera, which is a powerful plant extract with moisturizing and anti-inflammatory properties. Think of it as the difference between “prevention” and “rescue.” Sunscreen is prevention, while sunburn relief provides relief. 

Is aloe sunburn relief safe to use on all types of sunburn? 

Aloe sunburn relief is generally safe to use on mild to moderate sunburns. That said, don’t use it on severe sunburns or if there are signs of blistering, infection, and so forth. 

How do I apply aloe sunburn relief? 

Apply a generous amount of aloe sunburn relief to the affected area of the skin and gently massage it in. Reapply as often as needed to keep the skin moisturized and promote healing.

Is sunscreen the only way to protect my skin from the sun? 

No, there are other ways to protect your skin from the sun, such as wearing protective clothing, seeking shade, and avoiding midday sun exposure. You may check out our blog posts to know more about how to protect your skin from sun exposure. Remember, even on cloudy days, the sun still reaches your skin. 

Does Arizona Sun sunscreen prevent skin cancer? 

It can reduce your risk of developing skin cancer. However, just like any other sunscreen product, there is no guarantee it can prevent skin cancer. Skin cancer can be caused by any number of factors. By wearing sunscreen when the sun is out, you give yourself a great chance to look and feel your best. 

What does it mean by paraben-free sunscreen? 

Arizona Sun’s sunscreen products are paraben-free. Those are a type of preservative used in cosmetic and personal care products. Other companies add parabens, ostensibly to prevent the growth of harmful bacteria and mold. However, there are concerns about their safety. That’s why we don’t use them in our products. 

Is your water-resistant sunscreen waterproof? 

No, it is not. Our water-resistant sunscreen is designed to remain effective even when it comes into contact with water or sweat. It is formulated with ingredients that help them stick to the skin even when exposed to water, which helps to prevent the sunscreen from washing off or being rubbed off easily. It’s important to note that the phrase “waterproof sunscreen” is no longer used in the industry because it is misleading. 

Arizona Sun © 2024. All Rights Reserved.
All of our Arizona Sunscreen and sunblock products are developed right here locally, providing the best sun tan lotion ingredients available for skin care. The cacti and plants offer exceptional natural ingredients to provide the moisture and enhancing substances your skin needs. Our sunscreen and sunblock products also feature a unique desert floral vacation fragrance, emulating the natural aromas of the southwest, while providing a non-greasy and oil free formula. We are proud that all of our sunblock and sunscreen products are environmentally friendly and never tested on animals. Experience the Arizona Sun difference!